OUR EXCHANGE AND RETURN POLICY

At Minísima, we want you to be completely satisfied with your purchase.

INTERNATIONAL EXCHANGES

Items purchased through our website must be returned in the same condition as they were sent. That is, unused and with the original tags, within a maximum of 10 days after receiving the order.

Products must be returned unused, unwashed, with tags, and in their original packaging.

• Shipping costs are not refundable.

• Dispatch costs are borne by the customer, and Minísima is not responsible for shipping costs.

• Returns are not accepted for lingerie, accessories, or PRE-ORDER products as they are only made to order.

• Shipping or dispatch charges are borne by the customer, and Minísima will not be responsible for returning or paying costs associated with shipping. To proceed with an exchange, please contact contacto@minisima.com with your order number.
• Returns or exchanges of discounted products are not accepted.

RETURNS

• Returns are not accepted for lingerie, accessories, or PRE-ORDER products as they are only made to order.

CUSTOMER OBLIGATIONS

The customer must return the product in perfect condition, unused and unwashed, with its original packaging, intact tags, and properly protected.

If the garment is not returned in the described conditions and no defect has been previously reported, the exchange will not be accepted.

If the received product has any defect, the customer must report it within a maximum of 7 calendar days from receipt. After this period, no responsibility will be assumed for defects detected later.

Once a return for product failure is requested, the customer must send the package to the indicated address within a maximum of 3 days.