Frequently Asked Questions

Yes, in Santiago, Chile. But we ship worldwide via DHL.

Purchases over 200 euros have free shipping.

Location:

  • Gertrudis Echeñique 352, Las Condes
  • Monday to Friday from 10:00 a.m. to 8:30 p.m.
  • Saturday and holidays from 10:00 a.m. to 7:00 p.m.

Yes, we ship worldwide via DHL. It takes between 2 and 5 business days to ship your order. Pre-order shipments take 10 business days. If you need it urgently, please contact us at contacto@minisima.com and we'll help you.

Fast, safe and exclusive.

Yes, we do exchange items. You have 10 business days from the date you received your purchase to make an exchange. You must send an email to contacto@minisima.com with your order number so we can assist you and provide instructions.

The product must be in the same condition as you received it. Products must have all tags and seals attached, and be free of any signs of use, such as makeup marks, deodorant, creams, or perfume odor. Failure to do so will result in the exchange being rejected.

Please note that shipping costs are the buyer's responsibility.

Bikinis, swimsuits, accessories, and invisible lingerie cannot be exchanged.

No. We do not accept returns.

All our products are manufactured in Santiago, Chile. We are very proud of our production process, which is committed to not manufacturing garments in large volumes, thus respecting the environment and protecting our carbon footprint. All our dresses are made in our own workshop in compliance with labor and environmental regulations.